“To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with each Team Member.”
We believe that a strong and service-driven culture is essential to our success and to offering fulfilling careers for all our Team Members. Our definition of customer service applies not only to our Customers & Suppliers but also to each other within the Organization!
GEN-Y HITCH is committed to a workplace culture where everyone is treated with honor, dignity, and respect. Our policies, practices, and benefits support this goal.
Our core values reflect our Purpose, Culture and shape the Team and work experience of all divisions owned & operated by GEN-Y GROUP.
NEW: GEN-Y Hitch Minimum Advertised Price Policy for all Direct and Non-Direct Customers
Dear Valued Customer:
Effective December 1, 2019 all GEN-Y Hitch branded parts will be subject to a Minimum
Advertised Price (MAP). This policy sets forth the minimum price at which GEN-Y Hitch
products can be advertised. Any company and/or individual including, but not limited to:
installers, retailers, jobbers, dealers, internet retailers, and wholesale distributors (“resellers”)
are subject to this policy. GEN-Y Hitch is very proud of its strong brand and will continue to be
the leading manufacturer with high quality standards, exceptional performance, and the best
customer service in the industry. The GEN-Y Hitch MAP is designed to maintain the integrity
and profitability of the brand across all channels and to continue providing consumers the
highest level of value with quality parts and service.
GEN-Y Hitch appreciates the value that our partners bring to the brand’s success and the
market exposure needed for their partners to achieve success. MAP is being implemented with
the goal of supporting GEN-Y Hitch partners by maintaining distribution channel health, without
partners having to reduce the services that they provide their customers to compete. By
implementing this MAP, GEN-Y Hitch enables its partners to maintain the highest level of
service that customers deserve. This policy will be strictly and uniformly enforced.
Any customer engaging in any of the following actions shall be considered in violation of the
Advertising any or all of the GEN-Y Hitch product line at prices below the GEN-Y Hitch retail
price in effect at the time the advertising is placed.
Reselling any or all of the GEN-Y Hitch product line to any reseller who is in noncompliance with
the terms of this policy.
The following are examples of non-compliance:
• Any strike through or modification of GEN-Y Hitch price in advertising.
• Any public instant rebates or coupons listed on an advertising page that shall bring the price
of the product below MAP.
• Any advertised listing or other price list that specifically states a price below MAP.
Examples of Advertising:
MAP policy applies to all forms of pricing and advertising whether in print or otherwise including,
but not limited to:
• Direct mailers, including e-mail
• List prices
• Print ads (inserts, magazines, catalogs, newspaper, etc.)
• Broadcast (radio and TV)
• Fax submissions
• Internet (banner ads, broadcast emails, destination pages, third party sites) • Billboards
• Forum sites, blog sites, Private Messaging (PM) or search engine listings showing prices
• Resellers’ websites or web banners
• Listings on shopper sites that accumulate and display pricing from unrelated websites
• Any auction and mass listing sites including, but not limited to: eBay and Amazon • “Instant
Rebates” or any other form of rebating
GEN-Y Hitch will monitor independent and auction sites to identify sites which are non-compliant
and will routinely notify customers of these sites. It is the responsibility of the customer once
notified to refrain from selling to these resellers. GEN-Y Hitch will use its sole discretion when
determining any other means not listed above for a reseller to discount pricing on products.
Failure to comply with the GEN-Y Hitch MAP policy will result in the following penalties:
• Removal from the GEN-Y Hitch Dealer Locator
• Removal of authorization to use any and all trademarked or copyrighted GEN-Y Hitch logos,
images, and or text.
• Being listed on the “Do Not Sell” email distributed to distributors
• Refusal by GEN-Y Hitch to sell its products or support the reseller in any way
Those to be found in non-compliance will be notified and provided forty-eight (48) hours to bring
their pricing up to GEN-Y Hitch MAP standards. Failure to bring pricing to MAP standards and
compliance will result in the customer being at risk of losing dealer status.
If the dealer/distributor does not change their pricing within 3 business days, they will be
contacted one more time requesting that it be done within 24 business hours. This time if pricing
is not brought up to MAP, the dealer will lose their dealer status for 30 days.
Upon a second MAP violation, a dealer/distributor will be given 24 hours to bring their pricing to
MAP. If pricing is not brought to MAP, the dealer/distributor will lose their dealer status for a
period of 90 days. If a dealer/distributor is found violating MAP for the third time in a calendar
year they will immediately be terminated from dealer status. The only way to be approved for
dealer/distribution status again will be through a meeting with GEN-Y Hitch staff, legal team,
and the owner/general manager of the violating business where a legally binding contract will be
put into place.
If a dealer/distributor in a 3 month period violates MAP twice but brings their pricing back up to
MAP within the allotted time, they will lose their dealer/distributor status for a period of 30 days.
GEN-Y Hitch reserves the right to immediately and indefinitely discontinue selling its products to
specific customers who are in violation of the policy. Although each dealer/distributor is free to
choose whether or not to comply with the GEN-Y Hitch MAP, violation of the GEN-Y Hitch MAP
will result in all pending orders being canceled, and no future orders will be accepted from the
violating company. GEN-Y Hitch will actively and uniformly enforce this policy, and any reseller
actions deemed to be in violation of the policy will result in loss of dealer/distributor status with
GEN-Y Hitch. Loss of status will include loss of permission to use any GEN-Y Hitch copyrighted
material including, but not limited to, marketing material, images, product descriptions, and
GEN-Y Hitch company information.
A monthly “Do Not Sell” email will be distributed to all direct GEN-Y Hitch customers. This email
will be a notification of those that have been added to the Do Not Sell list due to non-compliance
with the GEN-Y Hitch MAP. Once listed on the Do Not Sell list all distribution to the reseller must
end, thus being cut off until further notice.
This policy is non-negotiable. The GEN-Y Hitch MAP price is listed on its current Price sheet.
Exceptions to MAP:
• GEN-Y Hitch reserves the right to occasionally permit limited time sales of its products in
connection with promotions for limited periods of time that might otherwise violate the terms
of the policy and consider them to be exceptions to the policy. This will only be approved in
writing upon approval of a marketing plan approved by GEN-Y Hitch.
• Promotional items, including decals, apparel, banners, etc. are exempted from this policy.
• Following pricing changes made by GEN-Y Hitch, GEN-Y will allow 30 days after price
changes for those changes to be made by resellers before being considered as a violation
and in conflict with this policy.
While each customer ultimately remains free to advertise or resell the GEN-Y Hitch product line
at any price it chooses, GEN-Y Hitch will be enforcing this Policy uniformly and strictly.
In the event that a GEN-Y Hitch product is used, but still functional, it is not a violation of MAP
policy to sell at a lower price than MAP.
Additional Policy Terms:
GEN-Y Hitch will give at least 30 days advance notice of any changes to the policy.
This Policy may be modified, extended, suspended, discontinued or rescinded in whole or in
part by Notice from GEN-Y Hitch at any time. Any such Notice will describe the duration and
nature of any such modification, extension, suspension, discontinuation or rescission of the
Policy by GEN-Y Hitch. If there is any disagreement over the interpretation or enforcement of
this Policy, GEN-Y Hitch’s ruling will control. Any change or modification by GEN-Y Hitch to any
part of this policy shall not affect the remainder of this policy.
All questions or requests for additional information regarding this Policy or information regarding
potential violations of this Policy must be addressed to the Program Administrator, Aaron
Besides monitoring and MAP policy enforcement we also develop a healthy relationship with your compliant sellers.